Distance Sales Agreement and Refund Policy (Fetih Vakti)

Effective: 2026.08.19

1. Parties

SELLER: LinaSource Yazılım

BUYER: the natural person who holds a Fetih Vakti membership and purchases an in-game package.

2. Subject of the Agreement

The sale of digital content such as in-game "Has Akçe", premium packages and cosmetic items, to be delivered to the Buyer electronically.

3. Price and Payment

Prices are shown in the in-game store inclusive of VAT. Payment is collected through the contracted payment institution or app store. The invoice is sent to the e-mail address provided at registration.

4. Delivery

The purchased digital content is credited automatically to the Buyer's game account immediately after payment is approved. Delivery is deemed complete upon that crediting.

5. Cases Where the Right of Withdrawal Does Not Apply (IMPORTANT)

Pursuant to Article 15/1-(ğ) of the Distance Contracts Regulation issued under Turkish Consumer Protection Law No. 6502, THERE IS NO RIGHT OF WITHDRAWAL "in contracts concerning intangible goods performed instantly in an electronic environment and delivered instantly to the consumer".

The Buyer expressly accepts, declares and undertakes that the Has Akçe, package or digital content purchased is credited to their account instantly upon payment approval and that they therefore cannot request a return, refund or exchange.

6. Exceptional Refund Situations

• In cases of double charging, a payment not credited to the account due to a technical error, or an error attributable to the Company, a refund or redelivery request will be considered provided it is reported to destek@linasource.com within 7 days.
• NO refund is given to a member whose account has been suspended for cheating, fraud or breach of contract.

7. Limitation of Liability

The Company's total liability arising from the sale is limited to the amount of the transaction subject to the refund. Indirect damages (loss of profit, loss of data, etc.) are excluded.

8. Complaints and Disputes

The Buyer may first send complaints and objections to destek@linasource.com. For unresolved disputes, the Consumer Arbitration Committees or Consumer Courts have jurisdiction according to the monetary limits announced annually by the Ministry of Industry and Trade.

9. Entry into Force

This Agreement is concluded electronically when the Buyer presses the "I Accept" / "Buy" button in the in-game store.